Overview
This Refund Policy explains when and how you can request a refund for purchases made on Bionado, including subscriptions, one-time digital purchases, tips sent to creators, and any other paid features offered through our platform.
Payments on Bionado are processed by our merchant of record, Paddle.com. Paddle handles billing, tax, and refund processing on our behalf, and will appear on your bank or card statement as the seller.
Subscriptions
You can cancel your subscription at any time from your account settings. Cancellation stops future renewals; you keep access to paid features until the end of your current billing period.
If you were charged for a renewal you didn't intend to keep, contact us within 14 days of the charge and we'll review your request. Refunds for renewals are provided at our discretion based on usage during the billing period.
One-time digital purchases
One-time purchases (such as templates, unlocks, or digital downloads) are eligible for a full refund within 14 days of purchase if the product is defective, not as described, or you have not substantially used or downloaded it.
Refunds are not provided for products that have been fully downloaded, consumed, or used unless required by law in your country.
Tips and creator gifts
Tips and gifts sent to creators are final and non-refundable once delivered to the creator's balance, because they are voluntary payments transferred to a third party.
If a tip was sent by mistake (for example, a duplicate charge or fraudulent activity on your account), contact us within 7 days and we'll investigate.
Partner program payouts
Partner commissions and payouts are governed by the Bionado Partner Program terms. Payouts already processed and delivered to your selected method (PayPal, USDT, etc.) cannot be reversed. Pending payouts may be cancelled or adjusted if fraud, abuse, or invalid traffic is detected.
How to request a refund
To request a refund, email us at support@bionado.com with:
- The email address on your Bionado account.
- The order or transaction ID (from your receipt).
- A brief reason for the refund request.
We aim to respond within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
Chargebacks
Please contact us before initiating a chargeback with your bank. Most billing issues can be resolved quickly through support. Accounts with unresolved chargebacks may be suspended pending review.
Changes to this policy
We may update this Refund Policy from time to time. When we do, we'll update the "Last updated" date above. Continued use of Bionado after changes take effect means you accept the revised policy.
Contact us
Questions about a refund or charge? Reach us at support@bionado.com.